Day-to-day management of your infrastructure and operations to enable agility and scalability.
Our managed security and infrastructure services help you with the operations of your technology environments. We provide you with technical expertise, service consistency, and flexibility across multiple vendors, technologies, and geographies. Reduce your overhead and improve efficiency by leveraging our scale, experience, expertise, and high levels of standardisation.
The business benefits:
- Peace of mind with 24x7 proactive monitoring and management
- Single point of contact and predictable monthly fee
- Access to highly skilled technical resources
- Fully mature ITIL processes
We offer a range of managed services, from comprehensive 24x7 maintenance contracts to dedicated managed network and security services.
Our software, service and maintenance contracts provide direct access to certified systems engineers 365 days a year, by phone, email, web portal or service automation system. Depending on the service level agreement, Infradata can also provide spare parts on location and issue resolution within the hour. Software updates, upgrades and access to support resources form part of our maintenance contracts.
Network management contracts
Customers choosing a network management contract benefit from Infradata's expertise in configuring and managing the network, including proactive monitoring, additions and changes according to pre-defined procedures. We ensire that your network is fully up-to-date and operating at optimal efficiency.
Dedicated managed network services
Dedicated managed network services allow your network to adapt and grow with your business as network services such as WiFi, LAN and WAN and Secure Remote Access via a dedicated network infrastructure. Infradata can guarantee uptimes up to 99.999%.
(Shared) Virtual Network for Service Providers
We have also pioneered the (shared) virtual network concept for service providers who do not require a dedicated network of their own. Infradata invests in the latest technology and expertise and allows its service provider customers to benefit from this shared pool of knowledge and leading edge infrastructure.
All of the managed service options above are available for all Infradata solutions.
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How does Managed Services work?
There are many aspects to successful IT infrastructure management. Getting them all right, all the time is key. This service gives you 24x7 access to tools, processes and experienced resources that is often impossible to get on your own.
Most managed services are built on ITSM toolsets that provide automation. If any customer device has an issue, an alarm is received by the monitoring tool.
The tool compares each issue to the alarm threshold. If the issue meets alarm criteria, a ticket is automatically created in the providers ticketing system and advanced algorithms are applied to ensure efficient automation and prioritization. The prioritization should be taken extremely seriously and each incident needs to be automatically assigned a resolution time based on priority. Engineer’s specific to the technology of the device are automatically notified of the new Incident and are immediately able to start working the issue.
Why would you want it?
When businesses turn to managed service providers, they are typically looking to resolve significant pain points within their IT organizations. But there are a myriad of hidden benefits that companies can gain through a managed services relationship.
Businesses that do not have a managed services relationship are relying on their own internal toolsets to help them pinpoint and resolve IT service issues. Managed services providers, however, typically have much more advanced toolsets at their disposal. This means instant diagnoses and faster remediation, but it also gives them access to data and information that can be invaluable to clients – data no one initially thinks to ask for – and which can mean surprising added benefits for the client company.