Remember the support models of the past based on multiple service layers? When calling the support centre meant speaking to many different people before finally reaching a specialist who could solve the problem?
Those days are gone.
Infradata’s Support organization is based on a reversed pyramid which gives its customers direct access to skilled engineers. Only highly trained and experienced engineers can determine the scale of the problem and decide upon a plan of action instantly. That’s why Infradata clients have access to specialist experts 365 days a year.
Infradata’s reversed pyramid model offers all of this at up to one third less* than the typical cost of infrastructure support.
To find out what Infradata Support can do for you, complete the form below and we will be in touch very soon. Supply the details of your current infrastructure inventory and receive an Amazon Echo Dot.**
Infradata Support is a pan-European organization with teams spread over The Netherlands, Belgium, France, The United Kingdom, Germany, Hungary and Poland.
The support organization includes:
Technology focused support experts
Service Automation experts
Service Delivery management
Access to the Infradata Service Desk 24 hours per day, seven days per week, including public holidays. The service desk can be contacted by phone, email, web portal or service automation system.
*Based on current vendor list prices.
**Offer only applicable to customers whose inventory is not currently managed by Infradata. Infrastructure inventory must include serial numbers.